From Monday to Saturday 9:00 a.m. to 11:00 p.m.

FAQ

How can I pay for my order?

We accept payments from all major credit cards Visa, MasterCard, Discover,American Express, or regular bank account payments – all through PayPal.  We currently do not accept cash or check.

How long will my order take to arrive?

US orders should arrive within 2-5 business days, Custom orders should arrive between 5-10 business days and international orders within a 10-15 business days however this may vary from country to country based on your respective CUSTOMS dept.

Do you ship worldwide?

 Yes, Paypal will calculate and show you the postage costs on your order before you pay. We want you to order from abroad, so we keep the postage costs low for international orders

Will you restock sold out items?

Yes  we will depending on your request and the availability of the product.  Please contact us if you would like to inquire about a sold out product.

Can I return or exchange an item I have ordered?

You can only exchange for another item of equal or more value.  We also have a store credit option which can be used in-store and online. All Items must be return with its original price tags. You the customer are responsible for all shipping cost.

Where can a find a size chart?

You can find a size chart under the Size chart tab listed under the shop Nippy Lavern tab.

If we have not answered all of your questions please feel free to contact us via email Info@nippylavern.com

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